Terms of sale


Reservation & cancellation by the tenant

The reservation will only be effective upon receipt of the deposit.

In the event of cancellation of this reservation or non-occupation of the premises, the deposit paid by the client will remain acquired by the owner as compensation, unless the association finds a new tenant for the same period and at the same price.

Interruption of stay / non-occupation

The owner reserves the right to consider that a tenant does not follow up on his reservation if he has not occupied the rented premises 48 hours after the planned arrival date or if he has not informed the owner of his delay within the same period; in no case can his delay be deducted from the rental amount.

After payment of the balance, and in the event of interruption of the stay or non-occupation of the accommodation by the tenant, there will be no reimbursement by the owner.

Any departure later than the time indicated by the owner will result in an additional day's rent being due.

Note :

The association proposes a cancellation insurance, Tranqui'loc, for those who wish to take out directly by internet, the link being indicated in the client's file and in the booking contract.

Modification or cancellation by the owner

In the exceptional case where a confirmed file is modified or cancelled due to the owner's fault, the owner undertakes to make a new proposal equivalent or superior to the client.

Within 8 days after having been notified in writing, the tenant must :

  • either terminate his reservation, (in this case the owner will return the deposit within 8 days),
  • or accept the proposed stay by signing an amendment to the proposal.

If there is no response from the tenant within 8 days, the client is deemed to have accepted the proposal made by the owner.

Obligations of the owner

The landlord undertakes to provide the client with the rented premises in a good state of use and repair, and the equipment mentioned in the contract in good working order.

The charges (electricity/gas/oil) are included in the rental amount.

The rental includes the supply of blankets and pillows, crockery, cutlery and kitchen utensils.

Unless otherwise specified in the flat description, household linen is not provided (sheets, pillowcases, towels, tea towels, etc.).

Obligations of the tenant

The balance of the stay must be paid no later than 15 days before the date of arrival.

The tenant undertakes to take the rented premises in the state in which they will be at the time of taking possession of them as described in the descriptive statement transmitted. The furniture and furnishings must only suffer depreciation resulting from the normal use for which they are intended.

The Tenant must, within 24 hours of taking possession, inform the Owner of any anomaly noted.

The tenant may not transfer all or part of the rental or sublet it.

For safety reasons, bunk beds are not suitable for children under 6 years of age.

In the event of an unexpected breakdown of one of the household appliances, a breakdown service will be called in as soon as possible, without any reduction in the rental price on the part of the owner.

Under no circumstances will barbecues be accepted during the stay.

Security deposit

The security deposit specified in the rental agreement is required to cover any damage that may be caused to the rented property and to movable or other objects, furnishing the rented premises. It will be returned to the tenant within 15 days of his departure, after deduction of the replaced objects, any costs of repair and additional cleaning.

If the accommodation is left in a poor state of cleanliness, a lump sum of € 50.00 will be charged.

An inventory of fixtures carried out on arrival and departure will be taken as proof.

Occupancy of the premises

Under no circumstances may the rented premises be occupied by more people than the number indicated in the description sent to the client, with children being considered as full occupants (unless special conditions are granted by the accommodation provider).

The tenant must allow urgent work necessary to maintain the rented premises and the common equipment to be carried out on the premises.

The Tenant shall comply, as an occupant of the premises, with the internal regulations of the building or establishment.


The tenant must prove that he has taken out Civil Liability insurance (holiday accommodation) for theft and damage caused by him to the premises he occupies and to third parties.

Tourist tax

A tourist tax is requested by the commune and paid to the Public Treasury.

The amount of the tourist tax is set by the local council and varies according to the star rating of the accommodation in question (see our page dedicated to the tourist tax).

Children under the age of 18 are not counted.

In the event of a dispute over the execution of the present contract, the parties agree that the competent court of first instance shall be that of Bonneville (Haute Savoie).

The French version of the contract will prevail.